No Show / Cancellation Policy

At Healing Traditions Holistic Veterinary Clinic, we strive to provide timely, high-quality care to all our patients. To support this, we require at least 48 hours’ notice for cancelling or rescheduling any appointment, including regular visits and surgical procedures. This allows us to offer the appointment time to another patient in need.

As a courtesy, our system will send email and text reminders ahead of your scheduled appointment. If confirmation is not received, our Client Care team will follow up with a phone call the day before your visit.

Late arrivals: If you arrive 10 or more minutes late, you may be asked to reschedule to ensure each patient receives the full attention of our veterinary team. Please call the clinic if you're running late so we can determine if your pet can still be seen.

If sufficient notice is not received, or an appointment is missed, a fee may be applied to your account at the discretion of the clinic and its management. In some cases, pre-payment may be required before future appointments can be scheduled.

If you have any questions about this policy, please contact us by phone at 825-882-2282 or by email at info@hthvc.ca.

We thank you in advance for your cooperation and understanding.